Agents that handle email and phone, schedule meetings, open tickets, and hand off to your team when a human is needed, plus intelligence on every call and voice message.
AI handles the routine. Your team handles what matters.
Reads incoming email, understands the request, and responds autonomously with answers grounded in your knowledge.
Coordinates calendars and books the meeting directly in the email conversation, with no back-and-forth.
Recognizes issues that need a human, opens the ticket, and keeps CRM contacts and notes current.
Picks up the call, understands what the caller needs, and responds with answers drawn from your knowledge.
Recognizes when a person is needed and transfers the call along with what has already been said.
Looks up records, opens tickets, and books follow-ups while the caller is still on the line.
Transcribes and analyzes recorded calls, turning audio into searchable, structured insight.
Analyzes voicemails and voice messages alongside calls, so no customer request goes unseen.
Shows how customers feel and where satisfaction is trending, drawn from what they actually say.
Categorizes why customers call, so common issues and emerging themes are easy to see.
Reviews the quality of service provided, so you can coach teams and spot gaps.
Pulls out the actions that need follow-up and who should own them.
A 60-minute walkthrough with our team. We connect a sample of your sources and show grounded answers live.
Book a DemoOpens your email client. Or write to sales@neuralhiive.ai directly.