Privacy Policy

1. Overview

Neural Hiive LLC ("Neural Hiive," "we," "us," or "our") operates the Neural Hiive enterprise AI platform, including its private knowledge hub, conversational interface, and AI agents, along with solutions for customer care, personalized journeys, conversational websites, and contract intelligence, and related services (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our Services, visit our website at neuralhiive.ai , or otherwise interact with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of our Services.

This policy applies to all users of our Services, including visitors to our website, registered users, trial account holders, and enterprise customers. Separate data processing agreements ("DPAs") may apply to enterprise customers and govern the processing of end-user data submitted through the platform. For how our AI features handle your content, see our Responsible AI commitments.

2. Data We Collect

We collect different types of information depending on how you interact with Neural Hiive. The categories below describe this in detail.

2.1 Information You Provide Directly

• Account & Contact: Name, email address, job title, company name, phone number, and password when you register or request a demo.
• Billing Information: Payment details and billing address.
• Platform Content: Documents, files, emails, recordings, and other content you connect to or upload into the platform for AI processing.
• Communications: Messages you send us via email, chat, or support tickets, including feedback and feature requests.

2.2 Information Collected Automatically

When you access our website or Services, we automatically collect certain technical and usage data, including:

• Log data: IP address, browser type and version, operating system, referring URL, pages viewed, and timestamps.
• Device data: Device identifiers, screen resolution, and hardware model.
• Usage data: Features used, queries submitted, workflow executions, integration connections activated, and interaction patterns within the platform.
• Performance data: Error logs, response times, and diagnostic information to maintain service reliability.

2.3 Information from Third Parties

We may receive information about you from:

• Integrated services: When you connect third-party tools (e.g., Slack, Microsoft 365, Salesforce, Jira) to the platform, we receive data from those services as authorized by you.
• Enterprise administrators: Your employer or organization may provide your details when setting up an enterprise account.
• Publicly available sources: We may supplement your contact record with business information from public databases to personalize your experience.

3. How We Use Your Data

We use the information we collect for the following purposes, always with a legitimate legal basis under applicable data protection law:

3.1 To Provide and Improve Our Services

• Operate, maintain, and enhance the platform and its AI agents and workflows.
• Process and respond to your support requests.
• Personalize your experience and tailor platform outputs to your organization's context.
• Develop new features, conduct research, and measure product performance.

3.2 To Communicate with You

• Send transactional messages (account confirmations, security alerts, invoices).
• Send product updates, newsletters, and marketing communications; you may opt out at any time via the unsubscribe link in any email.
• Respond to inquiries, demo requests, and support tickets.

3.3 For Security and Compliance

• Detect, investigate, and prevent fraudulent, harmful, or illegal activity.
• Enforce our Software Subscription Agreement and other policies.
• Comply with applicable laws, regulations, and legal processes.
• Protect the rights, property, and safety of Neural Hiive, our customers, and the public.

3.4 Business Operations

• Analyze usage trends and measure the effectiveness of our marketing.
• Carry out corporate transactions such as mergers, acquisitions, or restructuring (subject to appropriate confidentiality obligations).

4. Sharing & Disclosure

Neural Hiive does not sell your personal data . We share data only in the limited circumstances described below:

4.1 Service Providers

We engage trusted third-party vendors to help us deliver the Services, such as cloud hosting providers, analytics providers, and email platforms. These providers access data only as necessary to perform services on our behalf and are bound by contractual data-protection obligations.

4.2 Integrated Third-Party Services

When you connect external tools to the platform (e.g., Google Workspace, Slack, Salesforce), data flows between Neural Hiive and those platforms according to your configuration and those platforms' own privacy policies. You control which integrations you activate.

4.3 Legal Requirements

We may disclose your data if required to do so by law, regulation, or valid legal process (e.g., a court order or subpoena), or when we reasonably believe disclosure is necessary to protect our legal rights, prevent fraud, or ensure the safety of persons.

4.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or similar corporate transaction, your data may be transferred as part of that transaction. We will provide notice via email and/or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.5 With Your Consent

We may share your data with third parties when you have given explicit consent for us to do so.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

• Account data is retained for the duration of your subscription, plus up to 90 days following closure, to allow account reinstatement and to resolve disputes.
• Platform content (documents, recordings, etc.) is retained according to your organization's configured retention settings. Enterprise customers may request deletion at any time.
• Usage and log data is typically retained for the duration of your subscription for security and performance purposes.
• Marketing data is retained until you opt out or request deletion.
• Legal hold: Certain data may be retained longer when required by applicable law or in connection with active litigation.

6. Security

Protecting your data is fundamental to our business. We implement industry-standard and enterprise-grade security measures, including:

• Encryption: All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
• Access controls: Strict role-based access controls and multi-factor authentication for all internal systems.
• Infrastructure: Our Services are hosted on cloud providers that maintain SOC 2 Type II, HITRUST, and HIPAA compliance.
• Penetration testing: Regular third-party security audits and vulnerability assessments.
• Incident response: A documented breach notification process will notify you within 72 hours of becoming aware of a breach that affects your data.

While we take all reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong, unique passwords and to report any suspected security vulnerabilities to security@neuralhiive.ai .

7. Cookies & Tracking Technologies

We use cookies and similar technologies (pixels, local storage, session identifiers) to operate our Services, remember your preferences, and understand how our website is used.

Types of Cookies We Use

• Strictly necessary: Essential for the Services to function (e.g., authentication tokens, session management). Cannot be disabled.
• Functional: Remember your preferences and settings (e.g., language, theme).
• Analytics: Help us understand how users interact with our website through analytics providers. We anonymize IP addresses where possible.
• Marketing: Used to deliver relevant advertising and measure campaign effectiveness. These require your consent.

You can manage your cookie preferences via our cookie consent banner or your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Updated and Effective" date at the top of this page.

Your continued use of our Services after a change becomes effective constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your data, please reach out to us: